FAQs
At Pier One Cleaning Solutions, we believe transparency builds trust. Our FAQ section is designed to help you better understand our services, policies, and what to expect when booking with us.
From scheduling and pricing to products and preparation, you’ll find clear, helpful answers right here—so you can book with confidence and enjoy a worry-free cleaning experience.
General Cleaning FAQs
Pricing FAQs
Scheduling FAQs
Residential Cleaning FAQs
Commercial Cleaning FAQs
Service Quality & Satisfaction FAQs
General Cleaning FAQs
What types of cleaning services do you offer?
We provide Residential, Commercial, Deep Cleaning, Move-In/Move-Out, Post-Construction, Market-Ready, Office Cleaning & Janitorial services. If it
needs cleaning, chances are – we do it!
What areas do you serve?
Montgomery County, Maryland and the surrounding area.
Do you bring your own supplies and equipment?
Yest We arrive fully equipped with high-grade, professional tools and eco-friendly products. You don’t have to worry about a thing – we bring
everything needed for a spotless clean.
Do you use eco-friendly products?
Absolutely. We prioritize non-toxic, environmentally friendly cleaning solutions that are safe for your family, pets, and the planet.
Do I have to be home during the cleaning?
Not at all! Many of our clients provide access instructions and come back to a spotless space. We’re bonded, insured, and background-checked for your peace of mind.
Do you work alone or in teams?
Both, it depends! Each cleaner is fully trained to handle your cleaning solo and/or with a team, with precision and professionalism.
Does your cleaning company background check employees?
We do. Every cleaner undergoes comprehensive background checks and screening before joining the team. Your home or office is in trusted hands.
Is it safe to give cleaners a key or code?
Absolutely. Many of our clients provide garage codes, lockboxes, or spare keys. All staff are insured, bonded, and background-checked. Your security is our priority.
Are you insured and bonded?
Yes – Pier One Cleaning Solutions is fully insured, bonded, and all cleaners are thoroughly background checked.
We provide Residential, Commercial, Deep Cleaning, Move-In/Move-Out, Post-Construction, Market-Ready, Office Cleaning & Janitorial services. If it
needs cleaning, chances are – we do it!
Montgomery County, Maryland and the surrounding area.
Yest We arrive fully equipped with high-grade, professional tools and eco-friendly products. You don’t have to worry about a thing – we bring
everything needed for a spotless clean.
Absolutely. We prioritize non-toxic, environmentally friendly cleaning solutions that are safe for your family, pets, and the planet.
Not at all! Many of our clients provide access instructions and come back to a spotless space. We’re bonded, insured, and background-checked for your peace of mind.
Both, it depends! Each cleaner is fully trained to handle your cleaning solo and/or with a team, with precision and professionalism.
We do. Every cleaner undergoes comprehensive background checks and screening before joining the team. Your home or office is in trusted hands.
Absolutely. Many of our clients provide garage codes, lockboxes, or spare keys. All staff are insured, bonded, and background-checked. Your security is our priority.
Yes – Pier One Cleaning Solutions is fully insured, bonded, and all cleaners are thoroughly background checked.
Pricing FAQs
How much does cleaning cost?
Pricing depends on the service type, home/business size, and level of cleaning required. We offer one-time cleans and long-term packages.
Is the estimate really free and no obligation?
Yes! All estimates are 100% free – no pressure, no strings attached.
What payment methods do you accept?
We accept credit/debit cards, digital payments, & custom methods for commercial clients. Payment is due upon service completion unless
otherwise arranged.
Do you offer any discounts or packages?
Yes! We offer 6-month and 12-month cleaning packages at discounted hourly rates. We also run seasonal specials – ask us what’s currently available!
Are there hidden fees in house cleaning?
Never. We pride ourselves on transparency. All costs are disclosed upfront, and we never tack on surprise charges.
Do house cleaning services require a contract?
No contract is required for most services. If you’re booking a recurring plan, we’ll outline expectations in a service agreement for clarity and consistency.
Pricing depends on the service type, home/business size, and level of cleaning required. We offer one-time cleans and long-term packages.
Yes! All estimates are 100% free – no pressure, no strings attached.
We accept credit/debit cards, digital payments, & custom methods for commercial clients. Payment is due upon service completion unless
otherwise arranged.
Yes! We offer 6-month and 12-month cleaning packages at discounted hourly rates. We also run seasonal specials – ask us what’s currently available!
Never. We pride ourselves on transparency. All costs are disclosed upfront, and we never tack on surprise charges.
No contract is required for most services. If you’re booking a recurring plan, we’ll outline expectations in a service agreement for clarity and consistency.
Scheduling FAQs
How do I book a cleaning?
Easy! You can request an estimate online or call / text us at.
How far in advance should I book?
We recommend booking at least 3-5 days in advance, especially for deep cleans or move-in/move-out jobs. However, we may have last-minute openings – don’t hesitate to ask!
Do you offer recurring service?
Yes! Weekly, bi-weekly, and monthly recurring services are available and can be customized to your needs.
How to reschedule or cancel my cleaning?
Simply call, text, or log into your client portal. Give us at least 24 hours’ notice, and we’ll gladly reschedule with no penalty.
Easy! You can request an estimate online or call / text us at.
We recommend booking at least 3-5 days in advance, especially for deep cleans or move-in/move-out jobs. However, we may have last-minute openings – don’t hesitate to ask!
Yes! Weekly, bi-weekly, and monthly recurring services are available and can be customized to your needs.
Simply call, text, or log into your client portal. Give us at least 24 hours’ notice, and we’ll gladly reschedule with no penalty.
Residential Cleaning FAQs
What other cleaning services can I book with Pier One Cleaning Solutions?
Pier One Cleaning Solutions offers a variety of services to include exterior window cleaning, power washing, and junk removal, perfect for giving your home a complete refresh.
What's included in a standard home clean?
Dusting, vacuuming, sweeping, mopping, bathroom and kitchen sanitization, surfaces, mirrors, trash removal – and more. Every clean includes
attention to detail and personalization for your space.
Deep Cleaning vs. Regular Cleaning: What's the Real Difference?
A deep clean targets overlooked areas like baseboards, vents, inside appliances, behind furniture, and more. It’s perfect for first-time cleans, spring cleaning, or special occasions. Regular cleaning maintains that freshness on a recurring basis.
Do you clean inside appliances or windows?
These are considered add-ons and can be included upon request. Let us know what you need during the estimate process.
Can I request specific areas to be cleaned?
Absolutely. We personalize every clean. Just tell us what’s most important, and we’ll prioritize accordingly.
Do you clean homes with pets?
Of course! We love pets. Please let us know ahead of time so we can note it on your file. We just ask that pets are safely secured during service.
Do house cleaners help with organization or laundry?
We offer light organizational help and laundry folding as optional add-ons. These must be requested during booking to ensure time is scheduled appropriately.
How often should you hire a house cleaner?
This depends on lifestyle and household size. Weekly or bi-weekly is ideal for maintenance. Monthly cleans work well for low-traffic homes. We’ll help you choose the best schedule.
Spring, Fall & Seasonal Cleanings - What to Expect
Seasonal cleans include deeper tasks like ceiling fan dusting, baseboard scrubbing, and behind-furniture work. Book early – these time slots fill fast!
Need Help After a Party? Post-Event Cleaning Services Explained
We’ve got you covered! Our event cleanups include trash removal, dish cleanup, bathroom refreshes, and restoring your home to pre-party condition
Can I customize a house cleaning service?
Yes. During the estimate, let us know your priorities, concerns, or special requests – and we’ll build your service around them.
Pier One Cleaning Solutions offers a variety of services to include exterior window cleaning, power washing, and junk removal, perfect for giving your home a complete refresh.
Dusting, vacuuming, sweeping, mopping, bathroom and kitchen sanitization, surfaces, mirrors, trash removal – and more. Every clean includes
attention to detail and personalization for your space.
A deep clean targets overlooked areas like baseboards, vents, inside appliances, behind furniture, and more. It’s perfect for first-time cleans, spring cleaning, or special occasions. Regular cleaning maintains that freshness on a recurring basis.
These are considered add-ons and can be included upon request. Let us know what you need during the estimate process.
Absolutely. We personalize every clean. Just tell us what’s most important, and we’ll prioritize accordingly.
Of course! We love pets. Please let us know ahead of time so we can note it on your file. We just ask that pets are safely secured during service.
We offer light organizational help and laundry folding as optional add-ons. These must be requested during booking to ensure time is scheduled appropriately.
This depends on lifestyle and household size. Weekly or bi-weekly is ideal for maintenance. Monthly cleans work well for low-traffic homes. We’ll help you choose the best schedule.
Seasonal cleans include deeper tasks like ceiling fan dusting, baseboard scrubbing, and behind-furniture work. Book early – these time slots fill fast!
We’ve got you covered! Our event cleanups include trash removal, dish cleanup, bathroom refreshes, and restoring your home to pre-party condition
Yes. During the estimate, let us know your priorities, concerns, or special requests – and we’ll build your service around them.
Commercial Cleaning FAQs
Do you offer office or facility cleaning?
Yes, we clean offices, retail spaces, and other commercial facilities – including regular janitorial services. We are pressure wash capable through our partner, and also offer exterior windows washing and junk removal, available through our partners.
Can you clean after hours or on weekends?
Yes! We offer flexible scheduling to minimize disruption to your business operations.
Do you offer custom commercial cleaning plans?
We sure do. Our commercial services are fully customizable. Contact us for a walk-through or proposal.
What types of cleaning services do you offer?
We provide Residential, Commercial, Deep Cleaning, Move-In/Move-Out, Post-Construction, Market-Ready, Office Cleaning & Janitorial services. If it
needs cleaning, chances are – we do it!
What areas do you serve?
Montgomery County, Maryland and the surrounding area.
Do you bring your own supplies and equipment?
Yest We arrive fully equipped with high-grade, professional tools and eco-friendly products. You don’t have to worry about a thing – we bring
everything needed for a spotless clean.
Do you use eco-friendly products?
Absolutely. We prioritize non-toxic, environmentally friendly cleaning solutions that are safe for your family, pets, and the planet.
Do I have to be home during the cleaning?
Not at all! Many of our clients provide access instructions and come back to a spotless space. We’re bonded, insured, and background-checked for your peace of mind.
Do you work alone or in teams?
Both, it depends! Each cleaner is fully trained to handle your cleaning solo and/or with a team, with precision and professionalism.
Does your cleaning company background check employees?
We do. Every cleaner undergoes comprehensive background checks and screening before joining the team. Your home or office is in trusted hands.
Is it safe to give cleaners a key or code?
Absolutely. Many of our clients provide garage codes, lockboxes, or spare keys. All staff are insured, bonded, and background-checked. Your security is our priority.
Are you insured and bonded?
Yes – Pier One Cleaning Solutions is fully insured, bonded, and all cleaners are thoroughly background checked.
Yes, we clean offices, retail spaces, and other commercial facilities – including regular janitorial services. We are pressure wash capable through our partner, and also offer exterior windows washing and junk removal, available through our partners.
Yes! We offer flexible scheduling to minimize disruption to your business operations.
We sure do. Our commercial services are fully customizable. Contact us for a walk-through or proposal.
We provide Residential, Commercial, Deep Cleaning, Move-In/Move-Out, Post-Construction, Market-Ready, Office Cleaning & Janitorial services. If it
needs cleaning, chances are – we do it!
Montgomery County, Maryland and the surrounding area.
Yest We arrive fully equipped with high-grade, professional tools and eco-friendly products. You don’t have to worry about a thing – we bring
everything needed for a spotless clean.
Absolutely. We prioritize non-toxic, environmentally friendly cleaning solutions that are safe for your family, pets, and the planet.
Not at all! Many of our clients provide access instructions and come back to a spotless space. We’re bonded, insured, and background-checked for your peace of mind.
Both, it depends! Each cleaner is fully trained to handle your cleaning solo and/or with a team, with precision and professionalism.
We do. Every cleaner undergoes comprehensive background checks and screening before joining the team. Your home or office is in trusted hands.
Absolutely. Many of our clients provide garage codes, lockboxes, or spare keys. All staff are insured, bonded, and background-checked. Your security is our priority.
Yes – Pier One Cleaning Solutions is fully insured, bonded, and all cleaners are thoroughly background checked.
Service Quality & Satisfaction FAQs
What if I'm not satisfied with my cleaning?
We offer a 100% Satisfaction Guarantee. If you’re not happy, we’ll come back and make it right – no questions asked. Feel safe with our Lifetime Re-Clean Guarantee!
Are your cleaners trained?
Yes – every cleaner is highly trained to ensure consistency, quality, and efficiency.
Can I request the same cleaner every time?
If you’re on a recurring schedule, we do our best to assign the same cleaner for consistency and trust!
What if something gets damaged during a cleaning?
We treat your space with utmost care, but if something happens, we’ll make it right. We carry full liability insurance and offer a 100% satisfaction guarantee.
We offer a 100% Satisfaction Guarantee. If you’re not happy, we’ll come back and make it right – no questions asked. Feel safe with our Lifetime Re-Clean Guarantee!
Yes – every cleaner is highly trained to ensure consistency, quality, and efficiency.
If you’re on a recurring schedule, we do our best to assign the same cleaner for consistency and trust!
We treat your space with utmost care, but if something happens, we’ll make it right. We carry full liability insurance and offer a 100% satisfaction guarantee.
